Items are usually processed and shipped within 5-9 days, although due to nationwide shipping carrier delays we cannot guarantee delivery times. Please note that although our website may provide shipping and delivery time frames, these are only estimates and delivery may be impacted by order volume, inventory and more. Our in house team personally packages every order in the order they are received. We we will contact you with a tracking number as soon as it is available and appreciate your patience during this time.
We are NOT responsible for incorrect addresses given by the customer or packages stolen after delivery. If the tracking number shows the package was delivered, the responsibility falls on the customer.
Customers are responsible for ensuring they have entered a correct delivery address at checkout. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you.
RETURN TO SENDER ORDERS
If your order has been returned to us due to an incorrect address entered at checkout, we will reach out to you by email. You will have 30 days to respond to the email or reach out to us about your missing package. If we do not hear back from you within 30 days from our first email sent to you, your order will be automatically void.
Own Boss Supply LLC is not responsible for any additional costs that may occur through duties, taxes, and any other fees that may arise due to international customs and shipping costs. You are purchasing our products knowing additional costs that may occur are solely the responsibility of you, the purchaser.